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POLYSPECTRUM    POLICIES
Polyspectrum ensures the confidential use of all information collected thru this web site or any of its related applications. Polyspectrum cares about protecting the privacy of individuals who visit Polyspectrum for information, products and services.

This policy explains how we at Polyspectrum ensure the responsible use and protection of any personally identifiable information that we receive on-line.

This Privacy Policy applies only to this site.  Although this site may provide you with links to other web sites, those web sites are not covered by this Privacy Policy.

Ensuring Data Security

Any personally identifiable information that Polyspectrum maintains is stored in password-protected, secure environments that can be accessed only by authorized personnel.

Polyspectrum instructs all personnel who handle personally identifiable information to use appropriate privacy and security precautions when processing this information.

Changing the Privacy Policy

Polyspectrum reserves the right to modify this Privacy Policy at any time.

Polyspectrum understands the importance of personal privacy on-line and ensures not to pass any identifiable information on to any other third party other than those directly involved in the delivery of our Polyspectrum products to you. Even in this circumstance the information is limited to requirement only.

By using this Site, you acknowledge that you have reviewed, and agree to the terms of this Privacy Policy.

If you have comments or questions about our Privacy Policy, please contact us by phone or email. Your comments, suggestions and questions regarding this Internet site are welcome.

At Polyspectrum we truly appreciate your business and want you to be 100% satisfied.  If not completely satisfied with your purchase, return it within 30 days of receipt for a refund, or exchange. Refunds are for the value of the items when purchased only. Both outbound and return shipping are your responsibility if an item is not purchased.

Please note the following:

For full credit, Polyspectrum must receive the items in original condition showing no signs of wear, within 30 days from purchase date.
Upon return, these items are checked thoroughly; those found to have excessive use or wear will be charged a minimum restocking fee of 15%.

Return everything! Include all original packaging.  Include a copy of the packing list; clearly indicate your reason for returning.  Repack, double box, and insure! You are responsible for merchandise until it safely reaches our premises.

If you made your purchase from outside Australia you should, to protect your return please:

1   Repack items using all original packing materials.
2   Double box your shipment to prevent damage.
3   Insure for the full value of your purchase.
4   Write the Return Address on the outside of the shipping box, NOT on the merchandise box.

Ship your items back with a trackable service. We are not responsible if your return merchandise gets lost in the mail.

Allow 2 weeks!  Returns take approximately two weeks to clear and process. Check and Money order purchases are refunded by company check.

If an item arrives damaged: Call us within 72 hours.

Repack the damaged merchandise, using all of the original boxes and packing materials. Items missing original packaging, may not qualify for damage replacement. We will arrange to have our shipper pick up the items and carefully inspect it for shipping damage before returning it to us. Upon receiving the returned merchandise, we will send out a replacement.

Please be advised that return fees may apply if damage is not a result of shipping. If the carrier returns an item because it was refused or undeliverable, a 10% restocking fee will apply. If the item was shipped for free, outbound shipping fees (and tariffs and duties on international shipments) will also be charged back at the time of return.

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POLYSPECTRUM
+61 2 8521 7521
+61 2  410 760 719
POLYSPECTRUM

AUSTRALIA
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